Refund policy

Because every Qissa book is uniquely created and printed for one child, personalized orders can't be returned or exchanged. But we stand behind every book:
• Damaged or misprinted book, or a mistake on our end — we'll reprint or refund it. Email support@qissa-stories.com within 30 days of delivery with a photo.
• Entered a name or detail incorrectly? Contact us as soon as possible after ordering. We can correct it before the book goes to print, but not after it's printed and shipped.
Refunds are issued to your original payment method. Questions: support@qissa-stories.com.